Shipping Policy
Overview
At Ocean Rug, we are committed to providing a seamless shopping experience, including reliable and efficient shipping. We ship our products worldwide and offer free shipping on all orders.
Shipping Carriers
We partner with leading shipping carriers to ensure your orders are delivered promptly and securely. Our shipping partners include:
UPS
FedEx
Aramex
Shipping Times
Orders are typically processed and shipped within 1-2 business days. Once your order is shipped, the estimated delivery time is as follows:
United States and Europe: 2-4 business days
Rest of the World: Delivery times may vary depending on the destination, but generally within 2-4 business days
Free Worldwide Shipping
We are pleased to offer free shipping on all orders, regardless of your location. There are no hidden fees or additional charges for shipping.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website.
Customs and Duties
For international orders, customs and import duties may apply. These charges are determined by the customs office of the destination country and are the responsibility of the recipient. Ocean Rug has no control over these charges and cannot predict their amount. For more information, please contact your local customs office.
Delivery Issues
If you encounter any issues with your delivery, such as delays or damaged items, please contact our customer service team at oceanrug@gmail.com. We will work with the carrier to resolve any issues as quickly as possible.
Contact Information
For any questions or concerns regarding our shipping policy, please contact us at:
Ocean Rug
Address: Fenerbahçe, Iğrıp Sk. No:13, 34726 Kadıköy/İstanbul
Email: oceanrug@gmail.com
Phone: +90 531 840 55 34